وظائف بنوك

E-Commerce Sales Representative - Outsource

السبت 01 ديسمبر 2018

To develop and manage relationships with E-commerce merchants and attract NTB clients in order to maximize the E-commerce portfolio while maintaining excellent service quality standards.

Area

Consumer Banking

Department

Business Banking

Locations

Mobtadyan

Years Of Experience

Maximum 2 Years

Qualifications

Qualifications & Experience

Bachelor’s degree of Commerce, Business Administration, Economics or of related field
Technical knowledge in the following fields: E-Commerce platforms, online payments, web-design
Minimum of 0-2 years of experience in same / similar position

Skills
Good Command of English & Arabic Languages
Excellent Computer skills
Excellent Communication skills
Service Oriented
Selling skills
Negotiation skills

Responsibilities

Business

Development

Attract New to bank E-commerce merchants to increase revenues & market share
Manage the relationship with E-commerce clients , maximize customer penetration while providing high level of services that meet the customers’ needs in order to ensure business growth , customer satisfaction while achieving the team set targets
Cross-sell the banks’ products to increase penetration ratio per customer to maximize bottom line profitability & increase share of wallet
Sell all E-Commerce features that suit the customers’ needs. Sell benefits and overcome objections by describing features and advantages of payment acceptance model, ensure that the model comply with merchant’s business model, and close the deal with an appropriate pricing model. And train the customers on using these features when applicable
Present E-commerce features to clients using the authorized techniques in order to meet customer’s needs and preserve CIB’s market share report any changes in merchants’ business models to the Supervisor and the Team Head in order to amend the service provided accordingly while ensuring closing deals with optimum pricing model
Handle merchant’s complaints to ensure effective closure of complaints within the set TAT to maintain customer satisfaction and ensure high standard service provision